Frequently asked questions
8 questions. Can't find what you're looking for? Contact us directly.
How do I verify my phone number or email?
After registering, we send a one-time verification code to the phone number or email you provided at sign-up. Enter it on the verification page to activate your account. You can only receive future verification codes (e.g. for password resets) on a contact method you've already verified, except for the very first code used to verify a brand-new contact at sign-up.
Can I reset my password more than once?
Yes. Each reset link or code is single-use - once you've completed a reset, that link is invalidated and you'll need to start a new request if you need to reset your password again.
What's the difference between Free, Standard, and Premium subjects?
Every subject is tagged with an access tier: Free subjects are fully open, Standard subjects have their notes free to read with worked answers/solutions gated behind a subscription, and Premium subjects gate the notes as well. You can see a subject's tier badge wherever it's listed, and filter subject listings by tier.
Can I access content offline?
Yes - notes you've opened can be cached for offline reading through the site's offline vault, so you can keep studying without a live connection. Downloaded content expires from the offline cache automatically after a set number of days and needs to be refreshed online after that.
Which classes and courses does Padham Sathi cover?
Padham Sathi is built for NEB Class 11 and 12 students, organized by class and course/stream (e.g. Science, Management, Humanities), with subjects, chapter notes, question banks, and past papers under each. Browse by level or class from the main navigation to see what's available.
How do refunds work?
If you believe a payment was made in error or a purchased subscription didn't work as expected, contact us with your payment details. Refund requests are reviewed by our finance team and, once approved, processed back to you - see the Contact page to get in touch.
Is my payment information safe?
We never store raw payment credentials. All security-sensitive forms on the site (login, registration, payment submission) are protected with reCAPTCHA v3 to help block automated abuse.
The site or app isn't loading properly - what should I do?
Try refreshing the page first - if you're using the offline vault, a stale cached copy can occasionally show outdated content until it re-syncs online. If the problem continues, reach out through the Contact page with details of what you were doing and what device/browser you're using.